[rt-users] No permission to create tickets - Can I Disable this?

[Senoner Samuel]

You can disable the autoreplay where it is created, you just need to
comment the mailerror to $errorto....
You can find this part in RT/Interface/Email.pm around line 480 ( I use
rt 3.0.4. and if you use 3.0.6 there can be many differences.
Wait, if you set the authstate to 0 instead of -1 you can find your mail
"Permission Denied" around line 540

How did you set up that mails are only accepted from certain persons?

I am searching for the possibility to insert the template instead of
this mail, I think it was implemented in some early version, but now
it's different, because now mime objects are used, do someone have an
idea?

Samuel


-----Original Message-----
From: Michael S. Liebman [mailto:m-liebman at northwestern.edu] 
Sent: Friday,10 October,2003 05:20
To: Brett Thorson; rt-users at lists.fsck.com

At 03:24 PM 10/9/2003, Brett Thorson wrote:
>I have setup my RT so that it only accepts mail from certain people.
>(Everyone has no rights, specific users do have rights, etc..)
>
>So when unapproved addresses send mail to RT (Spam or otherwise) they 
>get the typical "No permission / Ticket creation failed" message.  
>(Which also contains the site admin e-mail).
[snip happens]
>How do I disable this auto-reply?

I believe most people have done this by filtering unwanted messages
prior to the message reaching rt-mailgate. You'd have the added step of
having to write a recipe to accomplish this, in addition to setting
permissions. 
Peruse the archives for plenty of explanations on using procmail for
filtering prior to rt-mailgate processing.

Michael

-- 
Michael S. Liebman                      m-liebman at northwestern.edu
                  http://msl521.freeshell.org/ "I have vision and the
rest of the world wears bifocals."
        -Paul Newman in "Butch Cassidy & the Sundance Kid" 

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