[rt-users] How to change the Email From Field??

[Nick Pleis]

Those ust set the default e-mails I think... They are used when the queue
doesn't specify one directly.
 
The actual setting I was thinking of is:
 
# By Default, RT sets the outgoing mail's "From:" header to 
# "SenderName via RT". Setting this option to 0 disables it.
 
Set($UseFriendlyFromLine, 0);
 
 
Thus, setting this to 0 gets rid of the "SenderName via RT"
 
Same drill, copy it to RT_SIteConfig.pm and make the change.
 
Nick

-----Original Message-----
From: Joseph M Bironas [mailto:joseph at josebiro.com] 
Sent: Tuesday, October 14, 2003 2:04 PM
To: rt-users at lists.fsck.com
Subject: RE: [rt-users] How to change the Email From Field??


Found it, it RT_Config.pm (copy to RT_SiteConfig.pm and alter):

# $CorrespondAddress and $CommentAddress are the default addresses
# that will be listed in From: and Reply-To: headers of correspondence
# and comment mail tracked by RT, unless overridden by a queue-specific
# address.

Set($CorrespondAddress , 'RT_CorrespondAddressNotSet');

Set($CommentAddress , 'RT_CommentAddressNotSet');


j-

On Tue, 2003-10-14 at 11:57, Nick Pleis wrote: 

Theres a setting in the Site_Config.pm that toggles between this format and
just using the Queue's associated e-mail address. Don't remember what it is
exactly, but setting this properly will cause it to just become
nobody at tickets.xxx.com as opposed to all the "via RT" look.

Nick

-----Original Message-----
From: Stevo [ <mailto:checkpoint at ozbergs.com> mailto:checkpoint at ozbergs.com]

Sent: Tuesday, October 14, 2003 1:52 PM
To: rt-users at lists.fsck.com
Subject: Re: [rt-users] How to change the Email From Field??


Does anyone know how to do this??  There must be an easy way to set the From
header in the email messages.

--Steve

----- Original Message -----
From: "Stevo" <checkpoint at ozbergs.com>
To: <rt-users at lists.fsck.com>
Sent: Monday, October 13, 2003 4:04 PM
Subject: [rt-users] How to change the Email From Field??


> All,
>
> I'm running RT3 and want to know how to change the From address on 
> emails send from within RT.
>
> Currently the email header looks like this:
>
> From: Nobody [ <mailto:nobody at tickets.xxx.com>
mailto:nobody at tickets.xxx.com] On Behalf Of Stevo Devo 
> via
RT
>
> Where do I make this change??  I can't find it anywhere!!!
>
> Thanks
>
> Stevo
>
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com 
>  <http://lists.fsck.com/mailman/listinfo/rt-users>
http://lists.fsck.com/mailman/listinfo/rt-users
>
> Have you read the FAQ? The RT FAQ Manager lives at 
>  <http://fsck.com/rtfm> http://fsck.com/rtfm
>


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  _____  



>> Joseph M Bironas
>> Sr. Unix Sys Admin/Sr. Network Admin
>> Niteo Partners - An NEC Company
>> 101 Spear St #205 SF CA 94105
>> ph.415.373.3343 

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