[rt-users] How to change the Email From Field??

[Stevo]

Phil and all,

Thanks for the responses...  I can't get this fixed, so I'm going to try
something else.  Is there a way I can get the reply-to field on emails sent
using the WebUI's 'Reply' function??  Right now I have support at xxx.com as my
generic support alias, but I don't want all replys to go to support at xxx.com,
but rather I'd like them to be sent to another address like
queue_name at tickets.xxx.com

How would I go about changing that in the queue??

Stevo

----- Original Message -----
From: "Phil Homewood" <pdh at snapgear.com>
To: <rt-users at lists.fsck.com>
Sent: Thursday, October 16, 2003 7:37 PM
Subject: Re: [rt-users] How to change the Email From Field??


> [please wrap lines to a reasonable length]
>
> Stevo wrote:
> > Thanks for the ideas, and I did change the Set($UseFriendlyFromLine,
> > 0) to get rid of the send via RT which is perfect, however I checked the
> > CorrespondAddress and CommentAddress and they were both set to the
correct
> > email addresses.  Emails are still being sent from
nobody at tickets.xxx.com
> > when I reply or comment on a ticket!
>
> If "nobody" is showing in the logs but the reply address on the
> received email is correct, nothing is wrong. The logs show the
> envelope sender; it's probably a Good Thing not to have this
> being an address handled by RT (unless you happen to be fond of
> mail bounce loops and the like...)
> --
> Phil Homewood, Systems Janitor, http://www.SnapGear.com
> pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
> SnapGear - Custom Embedded Solutions and Security Appliances
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