[rt-users] Attachment truncated inside ticket

[Francesca Del Corso]

Hi all,
 
when I receive a ticket created via e-mail with an attachment bigger
than 4k RT web interface shows it fine but when I try to open it I can't
because it is corrupted. I try with 1k, 2k , 4k attachment and all works
fine.
Inside RT_SiteConfig.pm file I set :
Set($MaxAttachmentSize , 10000000);
Set($TruncateLongAttachments , 1);
Set($DropLongAttachments , 1);
and I restart apache web server.
 
I try every solution suggested in the mailing list (included: upgrade to
rt 3.0.6, mod_perl-1.99_07-20) but I still have this problem. 
I use RedHat 9.0, RT 3.0.3, Apache/2.0.40, perl 5.8.0, mysql  ver 11.18
Distrib 3.23.56, mod_perl-1.99_07-5; I have the same problem under
FreeBSD 5.1 using RT 3.0.4, perl 5.8.0 (I tried also with perl 5.6.1),
mysql  Ver 12.21 Distrib 4.0.14, mod_perl2-1.99r09.  
May be it's a problem with mysql parameters, how can I tuning my DBMS ?
Can this problem impact over performance? My searches are very slow and
we have no more than 400 tickets .... 
 
Thanks!
 
Francesca 
 
INFN Sez. Firenze
 <http://www.fi.infn.it/> http://www.fi.infn.it
 
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