[rt-users] RT3 analog to OpenTicket rt2 addon scrip

[Joseph M Bironas]

Please forgive my stupidity. It's also directly mentioned on Page 17 of
the draft manual (PDF form). Yet another reminder to RTFM.

j-

On Wed, 2003-10-15 at 09:25, Jesse Vincent wrote:

> 
> On Wed, Oct 15, 2003 at 09:22:25AM -0700, Joseph M Bironas wrote:
> > Okay now I feel like a total dumb a$$. Where is it? What am I missing?
> 
> It's a default Scrip Action. Create a scrip. Look at the "Action"
> pulldown menu.
> 
> Jesse
> 
> 
> > j-
> > 
> > On Wed, 2003-10-15 at 09:17, Jesse Vincent wrote:
> > 
> > > 
> > > On Wed, Oct 15, 2003 at 09:14:15AM -0700, Joseph M Bironas wrote:
> > > > Is there such a thing (or method of creating) as an RT3 analog to the
> > > > RT2 scrip "OpenTicket"? What I'd like to do is automatically open a
> > > > ticket when a tech takes it.
> > > 
> > > Yes. And it's shipped in the base product, even.
> > > 
> > > 
> > > > Regards,
> > > > Joseph
> > 
> > 
> > ________________________________________________________________________
> > 
> > >> Joseph M Bironas
> > >> Sr. Unix Sys Admin/Sr. Network Admin
> > >> Niteo Partners - An NEC Company
> > >> 101 Spear St #205 SF CA 94105
> > >> ph.415.373.3343


________________________________________________________________________

>> Joseph M Bironas
>> Sr. Unix Sys Admin/Sr. Network Admin
>> Niteo Partners - An NEC Company
>> 101 Spear St #205 SF CA 94105
>> ph.415.373.3343
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20031015/33b8236a/attachment.htm>