[rt-users] Thanks mail

Senoner Samuel Samuel.Senoner at eurac.edu
Wed Oct 15 12:25:12 EDT 2003


What do you do normally when you set up the script on correspond open
ticket (wich ist standard)
you resolve the ticket and the user replies "thank you", and the ticket
automatically opens again?
(Just to know what is the most used solution instead of inserting you
don't need to repy in the resolved template)
 
Thanks
 
Samuel
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