[rt-users] How to change the Email From Field??

[Stevo]

RE: [rt-users] How to change the Email From Field??Hey Guys,

Thanks for the ideas, and I did change the Set($UseFriendlyFromLine, 0) to get rid of the send via RT which is perfect, however I checked the CorrespondAddress and CommentAddress and they were both set to the correct email addresses.  Emails are still being sent from nobody at tickets.xxx.com when I reply or comment on a ticket!

I also checked the queue setting and hard set the CorrespondAddress and CommentAddress setting from the WebUI and still the from address is nobody at tickets.xxx.com.

Is there anything else I can check??

Stevo

  ----- Original Message ----- 
  From: Joseph M Bironas 
  To: rt-users at lists.fsck.com 
  Sent: Tuesday, October 14, 2003 12:03 PM
  Subject: RE: [rt-users] How to change the Email From Field??


  Found it, it RT_Config.pm (copy to RT_SiteConfig.pm and alter):

  # $CorrespondAddress and $CommentAddress are the default addresses
  # that will be listed in From: and Reply-To: headers of correspondence
  # and comment mail tracked by RT, unless overridden by a queue-specific
  # address.

  Set($CorrespondAddress , 'RT_CorrespondAddressNotSet');

  Set($CommentAddress , 'RT_CommentAddressNotSet');


  j-

  On Tue, 2003-10-14 at 11:57, Nick Pleis wrote: 
    Theres a setting in the Site_Config.pm that toggles between this format and just using the Queue's associated e-mail address. Don't remember what it is exactly, but setting this properly will cause it to just become nobody at tickets.xxx.com as opposed to all the "via RT" look.

    Nick

    -----Original Message-----
    From: Stevo [mailto:checkpoint at ozbergs.com] 
    Sent: Tuesday, October 14, 2003 1:52 PM
    To: rt-users at lists.fsck.com
    Subject: Re: [rt-users] How to change the Email From Field??


    Does anyone know how to do this??  There must be an easy way to set the From header in the email messages.

    --Steve

    ----- Original Message -----
    From: "Stevo" <checkpoint at ozbergs.com>
    To: <rt-users at lists.fsck.com>
    Sent: Monday, October 13, 2003 4:04 PM
    Subject: [rt-users] How to change the Email From Field??


    > All,
    >
    > I'm running RT3 and want to know how to change the From address on 
    > emails send from within RT.
    >
    > Currently the email header looks like this:
    >
    > From: Nobody [mailto:nobody at tickets.xxx.com] On Behalf Of Stevo Devo 
    > via
    RT
    >
    > Where do I make this change??  I can't find it anywhere!!!
    >
    > Thanks
    >
    > Stevo
    >
    >
    >
    >
    > _______________________________________________
    > rt-users mailing list
    > rt-users at lists.fsck.com 
    > http://lists.fsck.com/mailman/listinfo/rt-users
    >
    > Have you read the FAQ? The RT FAQ Manager lives at 
    > http://fsck.com/rtfm
    >


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------------------------------------------------------------------------


        >> Joseph M Bironas
        >> Sr. Unix Sys Admin/Sr. Network Admin
        >> Niteo Partners - An NEC Company
        >> 101 Spear St #205 SF CA 94105
        >> ph.415.373.3343  
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