[rt-users] Thanks mail

[Harald Wagener]

Senoner Samuel wrote:

> What do you do normally when you set up the script on correspond open 
> ticket (wich ist standard)
> you resolve the ticket and the user replies "thank you", and the 
> ticket automatically opens again?


We changed out default template asking people to send their thank you's 
directly to <ticket owner's email address>. This helped in all but the 
most stubborn cases.

Regards,
    Harald