[rt-users] Problems with long articles in Mozilla?

[Scott Hebert]

Hi John,

I've been working with RT 3.0.6 to try to create a new type of custom 
field called 'FreeformContent'. The idea is that I want my users to be 
able to enter a very large paragraph into a custom field.

The FreeformSingle is too small, display-wise and the FreeformMultiple 
takes each line as an entry/value for a Custome Field.

In creating this new type of Custom Field, I discovered what you're 
describing at that is that my Value was being truncated.

I think I tracked it down to the fact that the field 
TicketCustomFieldValues.Content was a VARCHAR. I also noticed that
Attachments.Content was a LONGTEXT. Seeing that attachments can be quite 
large, I decided to alter the TicketCustomFieldValues table to change 
the type of the Content field  to be LONGTEXT.

It goes without saying that I've had to patch other files to get this 
new Custom Field to work, but I thought I'd mention this in case it 
might you trackdown your problem.

I'll be making a patch for this new type soon, so if anyone is 
interested in it, drop me a line.

SH