[rt-users] How to Include User Name in Comment Email??

RT RT at intercept.net
Tue Oct 21 13:47:39 EDT 2003


I changed my template to show the following:

RT-Attach-Message: yes


<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
Owner: {$Ticket->OwnerObj->Name}
Transaction: {$Transaction->Description}
{$Transaction->Content()}

Michael

-----Original Message-----
From: Stevo [mailto:checkpoint at ozbergs.com] 
Posted At: Tuesday, October 21, 2003 1:22 PM
Posted To: RT
Conversation: [rt-users] How to Include User Name in Comment Email??
Subject: [rt-users] How to Include User Name in Comment Email??

All,

Yet another question.  When a support engineer makes a comment to a
ticket I
have RT setup to dispatch an email to the AdminCC with the comment.  I
don't
see which engineer is making the comment in that email.

How can I add this to the template?

Stevo


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