[rt-users] How to Include User Name in Comment Email??
RT
RT at intercept.net
Tue Oct 21 13:47:39 EDT 2003
I changed my template to show the following:
RT-Attach-Message: yes
<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
Owner: {$Ticket->OwnerObj->Name}
Transaction: {$Transaction->Description}
{$Transaction->Content()}
Michael
-----Original Message-----
From: Stevo [mailto:checkpoint at ozbergs.com]
Posted At: Tuesday, October 21, 2003 1:22 PM
Posted To: RT
Conversation: [rt-users] How to Include User Name in Comment Email??
Subject: [rt-users] How to Include User Name in Comment Email??
All,
Yet another question. When a support engineer makes a comment to a
ticket I
have RT setup to dispatch an email to the AdminCC with the comment. I
don't
see which engineer is making the comment in that email.
How can I add this to the template?
Stevo
_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
More information about the rt-users
mailing list