[rt-users] Re: Users with multiple e-mail addresses, and their ACL rights

[seph]

> 	We have an RT installation that is configured to allow everyone
> to create tickets, but only requesters and CCs to correspond on tickets.
> This creates an interesting problem; people with multiple e-mail
> addresses often end up having their correspondence rejected, because
> they created the ticket from one mail address but responded to the
> followup message from another address. has anyone grappled with this
> problem?

Have you read the config file? or the docs? or even the mailing list
archives? rt supports this through the canonicalize email routine.

seph