[rt-users] Ticket tracking and subject changes?

[Jesse Vincent]

On Fri, Oct 24, 2003 at 05:23:41PM +0400, Ruslan U. Zakirov wrote:
> I think first solution imposible without coding. And I don't think that 
> Jesse apply my patches, but maintain changes against RT mainline in this 
> case is pain. I don't want it because ticket tracking and mail handling 
> is heart of RT.
> 
> May be I could setup some pre/post processing of mails to rewrite mail 
> headers? What do you think about it?


You could overlay RT::EmailParser's ParseTicketId fairly easily to do
the parsing you want it to do locally...

	Best,
	Jesse



> 		Best regards. Ruslan.
> 
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