[rt-users] Ticket tracking and subject changes?

[Ruslan U. Zakirov]

Jesse Vincent wrote:
> 
> 
> On Fri, Oct 24, 2003 at 05:23:41PM +0400, Ruslan U. Zakirov wrote:
> 
>>I think first solution imposible without coding. And I don't think that 
>>Jesse apply my patches, but maintain changes against RT mainline in this 
>>case is pain. I don't want it because ticket tracking and mail handling 
>>is heart of RT.
>>
>>May be I could setup some pre/post processing of mails to rewrite mail 
>>headers? What do you think about it?
> 
> 
> 
> You could overlay RT::EmailParser's ParseTicketId fairly easily to do
> the parsing you want it to do locally...
> 
> 	Best,
> 	Jesse
> 

I saw it, but $RT::rtname also used in other places as I see. Now I 
envestigate how this changes could affect such places.
	Thanks for comments. Ruslan.