[rt-users] NO Incoming mail

[RT]

Did you setup /etc/aliases? And restart sendmail? Does your sendmail
server even receive the e-mail? What does it say in the /var/log/maillog
when you send an e-mail to the server? Etc etc...
 
Michael
 
-----Original Message-----
From: Hodge, Jeff F (ECIII) [mailto:Jeff.Hodge at yuma.army.mil] 
Posted At: Thursday, September 18, 2003 2:50 PM
Posted To: RT
Conversation: [rt-users] NO Incoming mail
Subject: [rt-users] NO Incoming mail
 
mysql 4.014/RT3.04/ap1.38/mp1.28/ 
Outgoing mail seems to be working perfectly.  If a create a ticket and
add a cc then the cc gets sent out as should be expected.
Incoming is not working.  
Neither 
a) reply to a problem the was sent via cc from RT, the comments do not
get appended to the history or seem to go anywhere for that matter. I
checked the system email and also to see if it gets bounced.
Nor 
b) sending an email  directly to the RT .  I use problems at rt_url.com. 
Here are some of my rt_config settings.  I've checked documents and mail
list but something is not set right.... 
What is set wrong for incoming mail? 
 
        -where jeff.hodge at company.com is the company email 
                and 
        -rt_url.com is the domain for RT 
Set($OwnerEmail , 'jeff.hodge at company.com'); 
Set($LoopsToRTOwner , 1); 
Set($StoreLoops , 1); 
Set($MaxAttachmentSize , 10000000); 
Set($TruncateLongAttachments , undef); 
Set($DropLongAttachments , undef); 
Set($ParseNewMessageForTicketCcs , 1); 
Set($RTAddressRegexp , '^rt\@rt_url.com$'); 
Set($CanonicalizeEmailAddressMatch   ,'subdomain.example.com$'); 
Set($CanonicalizeEmailAddressReplace , 'example.com'); 
Set($SenderMustExistInExternalDatabase , 1); 
Set($OwnerEmail , 'jeff.hodge at company.com'); 
Set($CorrespondAddress ,'problems at rt_url.com'); 
Set($CommentAddress , 'problems at rt_url.com'); 
Set($MailCommand , 'sendmail'); 
Set($SendmailArguments , "-oi -t"); 
Set($SendmailPath , "/usr/sbin/sendmail"); 
Set($UseFriendlyFromLine , 1); 
Set($FriendlyFromLineFormat , "\"%s via RT\" <%s>"); 
Set($UseFriendlyToLine , 0); 
Set($NotifyActor, 0); 
Set($LogToSyslog    , 'debug'); 
Set($LogToScreen    , 'error'); 
Set($LogToFile      , 1); 
Set($LogDir, '/opt/rt3/var/log'); 
Set($LogToFileNamed , "rt.log");    #log to rt.log 
Set($LoopsToRTOwner , 1); 
Set($StoreLoops , 1); 
Set($MaxAttachmentSize , 10000000); 
Set($TruncateLongAttachments , undef); 
Set($DropLongAttachments , undef); 
Set($ParseNewMessageForTicketCcs , 1); 
Set($RTAddressRegexp , '^rt\@rt_url.com'); 
Set($CanonicalizeEmailAddressMatch   , 'subdomain.example.com$'); 
Set($CanonicalizeEmailAddressReplace , 'example.com'); 
Set($SenderMustExistInExternalDatabase , 1); 



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