[rt-users] Comment Display Screen

[Greg Heim]

amelton,

I just did this for 3.0.4.  If you have a similar version, just copy your 
Update.html from .../share/html to .../local/html and plug the following in 
where appropriate (after the form).

<& /Ticket/Elements/ShowHistory,  Ticket => $Ticket &>

I also added fields on the update form for setting the queue and the 
priority.  Email if you want diffs or something.

HTH,

Greg




On Thu, 18 Sep 2003 14:03:50 -0700 (PDT), <amelton at gservices-us.com> wrote:

> How difficult would it be to add the history display at the bottom of the
> comment/reply screen?  Often times, I'm making a note, and find that I
> need a piece of information from the ticket history.
>
> Instead of going back to the previous screen, or cutting and pasting my
> text, if the history were displayed at the bottom of the page, I could
> just scroll down to get the info, without interrupting my notes.
>
> Is that something I could do by modifying the comment page?
>
>
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