[rt-users] question about the import tool
Matthew Watson
mwatson at netspace.net.au
Fri Sep 19 04:09:18 EDT 2003
Heya all.
About to start playing around with converting to rt3 yet again (can never
seem to find enough time to complete this process).
Anyway, I will need to do the incremental upgrade, i've noticed in the
README it says
"It's important to note that this incremental importer _mandates_ that
queues,
keyword selects, links and queue watchers not be changed on either RT
instance
during the export/import period."
Does this count for New tickets as well (I assume the import tool handles
new tickets when doing incremental upgrades). So if I create a new ticket,
can I create a link on it, or select a keyword?
Thanks
Matthew Watson
Netspace Online Systems.
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