[rt-users] question about the import tool

[Jesse Vincent]

On Fri, Sep 19, 2003 at 04:09:18PM +0800, Matthew Watson wrote:
> Heya all.
> 
> About to start playing around with converting to rt3 yet again (can never 
> seem to find enough time to complete this process).
> 
> Anyway, I will need to do the incremental upgrade, i've noticed in the 
> README it says
> 
> 
> "It's important to note that this incremental importer _mandates_ that 
> queues,
> keyword selects, links and queue watchers not be changed on either RT 
> instance during the export/import period."
> 
> Does this count for New tickets as well (I assume the import tool handles 
> new tickets when doing incremental upgrades). So if I create a new ticket, 
> can I create a link on it, or select a keyword?

That warning applies to the site configuration. You can change ticket
keywords and queues all you want ;)


> Thanks
> Matthew Watson
> Netspace Online Systems.
> 
> 
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> 
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> 

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