[rt-users] automatically including initial requestor email's CCs as CCs for the whole RT process.

[Jesse Vincent]

On Tue, Sep 30, 2003 at 09:38:18AM -0400, Boris-Michel Deschenes wrote:
> 
> Here is what I need to do (in case the subject line is not too clear):
> 
> When a requestor sends a request to my RT queue with additional people as
> CC, I would like RT to include all those CCs in all further correspondence
> (from the "your request has been approved" message all the way to "you
> request has been resolved").  The way I see it, RT needs to analyze the
> requestor's email header, find the CC: field and add the names from the
> email's CC to the CC of the queue, or something like that...
> 
> Anyone ever thought about doing this, is it possible? I know RT is pretty
> flexible but can we go this far? =)
> 
> Any ideas/comments are welcome. Thank you.

You might want to read through RT's configuration file, paying
particular attention to ParseNewMessageForTicketCcs.

	Jesse


> 
> Boris
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