[Rt-users] Re: rt-users Digest, Vol 6, Issue 22

Raymond Man Chun Yip MCYIP at mtr.com.hk
Wed Apr 7 23:32:43 EDT 2004

Look at the Apache log at /usr/local/apache/logs/error_log.  I also had the same sympthom a few days ago.  It turned out to be an incorrect Correspondence template.




>>> rt-users-request at lists.bestpractical.com 08/04/2004  3:29AM >>>

Message: 3
Date: Wed, 07 Apr 2004 13:51:56 -0400
From: Jean-Yan Beube <jeany.berube at adsinc.ca>
Subject: Re: [rt-users] On correspond doesn't send mail
To: RT users <rt-users at lists.bestpractical.com>
Message-ID: <1081360315.9082.94.camel at localhost.localdomain>
Content-Type: text/plain

Are you talking about RT logs?

/opt/rt3/var/log is empty.

Or is it another log file?

On Wed, 2004-04-07 at 13:39, Anne Ramey wrote:
> What do your logs say?  You message logs should have some record of 
> it...
> Anne
> On Apr 7, 2004, at 9:38 AM, Jean-Yan Beube wrote:
> > hi
> >
> > I can send mail to RT and I receive the autoreply.
> > When I resolve a ticket, the resolved mail is sent.
> >
> > If I correspond to RT, if I add something by email, it will be added to
> > the ticket, as I can see by the web interface, but no mail is sent!
> >
> > Can someone help?
> >
> > (Sorry for my poor english, i'm more used to french ;) )
> >
> > _______________________________________________
> > http://lists.bestpractical.com/mailman/listinfo/rt-users
> >
> > RT Training is coming to town this summer!
> > Sign up for an RT Developer/Administrator class in DC, LA or Frankfurt > > by emailing training at bestpractical.com
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> >
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> > Contribute!

Take the MTR. Enjoy More Time For Life. 

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