[rt-users] Hirachical customer access

Ralf Hack ralf.hack at pipex.net
Wed Apr 7 15:29:03 EDT 2004

Hi Todd,
    thanks for your response and sorry to test your patience on this.

  Unprivileged users only see the tickets they requested. Maybe I may  
have overlooked a feature where I can split the view of a queue. But as 
privileged user I can see all tickets of a queue because I have been 
assigned the right 'SeeQueue'.  In our case, each Queue is dedicated to 
a group of admins. So, without changing the UI, priviledged customer 
will see their own as well as other tickets.


Todd Chapman wrote:

>I you want to assign privileges to users, as an individual
>or as a group, make them privileged users. Why would
>you want to make them unprivileged?

>On Wed, Apr 07, 2004 at 09:26:53AM +0100, Ralf Hack wrote:
>>   one of my requirements is to allow a group of unprivileged users to 
>>see each others tickets. The group is made up of users from the same 
>>company. These users use their own email address/web access to request 
>>tickets but can see all other tickets from within their group.
>>   Since I cannot assign unprivileged users to one group, I cannot make 
>>a RT-Groups for this. Also, queues are supposed to be structured by team 
>>inside the company. Hence, I really would like to see only one queue per 
>>team rather than one queue per team and customer group.
>>   Has this been done before ?
>>   Many thanks.
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