[rt-users] Hirachical customer access

Phil Homewood pdh at snapgear.com
Wed Apr 7 18:33:55 EDT 2004

Ralf Hack wrote:
>  Unprivileged users only see the tickets they requested. Maybe I may  
> have overlooked a feature where I can split the view of a queue. But as 
> privileged user I can see all tickets of a queue because I have been 
> assigned the right 'SeeQueue'.  In our case, each Queue is dedicated to 
> a group of admins. So, without changing the UI, priviledged customer 
> will see their own as well as other tickets.

SeeQueue means you can see the queue, not all the tickets
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company

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