[Rt-users] Custom Statuses

[Roger B.A. Klorese]

Dave Dennis wrote:

>Sorry -- see previous mails.
>
>Configurable end-game just means, instead of locked into
>"new/open/stalled/resolved/dead/deleted"
>
>you get to put things like
>
>"sold" or "sent brochure" or "check cleared" or whatever
>as either subsets of or replacements for the ubiquitous
>and not-detailed-enough "resolved" as a ticket end-condition.
>  
>

Those don't seem like trouble-ticket issues to me.