[Rt-users] Allowing users to see certain tickets.

[phillip]

We have many users so we can't  make a queue for each and every user each 
department has about 10 users
On Friday 16 April 2004 09:09 am, Les Mikesell wrote:
> On Fri, 2004-04-16 at 05:39, phillip wrote:
> > Thanks but I want the Employees to see unowned tickets and the tickets
> > that they own.
>
> One way to do this would be to make a queue per user that only
> the user and manager can see.  Then in addition to taking
> the ticket from the inbound queue, the user or manager
> would push it to the individual queue to hide it from
> everyone else.  A side effect would be that the managers
> get an easy view of how many open tickets each user
> has but loses the counts per category that the queues
> might otherwise represent.  This also lets you set the
> watchers/email separately which you would probably want
> in this situation.
>
> ---
>   Les Mikesell
>    les at futuresource.com