[Rt-users] Allowing users to see certain tickets.

Todd Chapman rt at chaka.net
Fri Apr 16 08:28:14 EDT 2004

I don't think that is what See Queue means.

On Fri, Apr 16, 2004 at 02:45:42PM +0200, Guillaume Perréal wrote:
> phillip a écrit :
> >I want each user to see the queue and the tickets that they own only and I 
> >want the manager to see the queue , the tickets that he/she owns and 
> >everybody's tickets in his department only so how do I do that?
> > 
> >
> What do you mean by "see the queue" ?
> In RT, the right "See Queue" means "viewing attributes and custom fields 
> of the queue itself" not "seeing tickets in this queue".
> To allow an user to see all tickets in a queue, you should add the right 
> "ShowTicket" at *queue level* for this user (or a group he/she's member of).

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