[rt-users] question on Privileged users

Dave Dennis dmd at speakeasy.org
Tue Apr 20 12:07:52 EDT 2004

Visit group rights for your queue, or global for all queues.

Find what rights you are giving to priviledged class of users and for
unpriviledged class.

Decide what you want classes to mean at your site / your workflow.
What groups will be able to do what.

Then configure accordingly.

Good luck!

+ Dave Dennis
+ Seattle, WA
+ dmd at speakeasy.org
+ http://www.dmdennis.com

On Tue, 20 Apr 2004, joe ritter wrote:

> Hello,
> I am new to RT and have question of the role of
> "privileged" users. How is this role inteded to be
> used exactly. For instance we granted a couple users
> "privileged" access yet it seems that the only people
> that show up in the drop down list when trying to
> assing tickets to users are privileged people. Right
> now in order assign someone a ticket they must be
> granted privileged access. Can someone clarify and
> help me out with what we might be doing wrong.
> Thanks
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