[rt-users] question on Privileged users

[joe ritter]

Well for instance we have four different queses that
we use for four different companies that we deal with
and  a privileged users who works for company A can
look at the tickets for company B. Also we have an
internal queue and privileged users from companies A
and B can view our internal tickets since they are
privileged.

--- Todd Chapman <rt at chaka.net> wrote:
> It's working perfectly as designed. You are doing
> nothing
> wrong. What is the problem?
> 
> On Tue, Apr 20, 2004 at 08:32:19AM -0700, joe ritter
> wrote:
> > Hello,
> > I am new to RT and have question of the role of
> > "privileged" users. How is this role inteded to be
> > used exactly. For instance we granted a couple
> users
> > "privileged" access yet it seems that the only
> people
> > that show up in the drop down list when trying to
> > assing tickets to users are privileged people.
> Right
> > now in order assign someone a ticket they must be
> > granted privileged access. Can someone clarify and
> > help me out with what we might be doing wrong.
> > 
> > Thanks
> > 
> > 
> > 	
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