[rt-users] template objects

[asterr]

You will run into problems doing this.  The string in brackets is used to
match incoming e-mail to existing tickets.  If you must have the queue name
in the subject, put it outside the brackets, and retain the default:

[${rtname} #{$Ticket->id()}]

-Aaron

On Sat, 24 Apr 2004, Paul Suela wrote:

> Hi Guys,
> 
> i'm trying to customize my Global Autoreply template so that it will 
> reply bearing the name of the Queue the requestor emailed to. So if I 
> have 3 different queues, the global autoreply will pickup the queue 
> name... giving a sense of multiple request trackers. :)
> 
> the default auto-reply uses the [{$rtname} #{$Ticket->id()}] which gives 
> out [rt.mydomain.com #43] both in the subject and in the body of the 
> auto-reply message
> 
> - does anyone know what code to replace $rtname so that it will reflect 
> the name of a specific queue?
> - is there a listing available for all these "codes" that one can use in 
> the templates?
> - is it safe to do this and will correspondences still get grouped into 
> the same queue name & ticket number?
> 
> examples..
> 
> current subject:
> [rt.mydomain.com #46] AutoReply: test ticket
> 
> desired subject::
> [myqueue #46] AutoReply: test ticket
> 
> 
> 
> 
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