[rt-users] how to change ticket label

Ruslan U. Zakirov cubic at acronis.ru
Tue Apr 27 14:00:26 EDT 2004

Sebastian Flothow wrote:
> Am 27. Apr 2004 um 07:28 Uhr schrieb Paul Suela:
>> i'd like to change the label on the ticket name [...]
>> from:    [rt.mydomain.com #89]
>> to:        [request tracker #89]
> No, you don't want to do this. The tags are supposed to identify tickets 
> uniquely, and using your domain name is an easy and reliable way to 
> ensure this - other people might use "request tracker" as well, possibly 
> resulting in confusion and breakage.
More correctly this prefix is $Organization option from RT config.
You can't change it on production server without small _glitch_: all 
replies on allready created tickets don't find its targets and generate 
new tickets.

All RT instance in your company(if you have more then one) must have 
this option unique. In other case someone can init mail loop between 

Do you really want change it?
> However, you could probably set it to your domain name without "rt." in 
> front.
Don't do this. Read above.
> Sebastian

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