[rt-users] how to change ticket label

[Paul Suela]

Do you know what is the variable to make the Queue name come out? 
$QueueName maybe? :)

what i could also do (since this is still a test RT setup) is:

from:     [rt.mydomain.com #89]
to:         [mydomain.com Queue_name #89]


does this make sense? :)



Ruslan U. Zakirov wrote:

> Sebastian Flothow wrote:
>
>> Am 27. Apr 2004 um 07:28 Uhr schrieb Paul Suela:
>>
>>> i'd like to change the label on the ticket name [...]
>>> from:    [rt.mydomain.com #89]
>>> to:        [request tracker #89]
>>
>>
>>
>> No, you don't want to do this. The tags are supposed to identify 
>> tickets uniquely, and using your domain name is an easy and reliable 
>> way to ensure this - other people might use "request tracker" as 
>> well, possibly resulting in confusion and breakage.
>
> More correctly this prefix is $Organization option from RT config.
> You can't change it on production server without small _glitch_: all 
> replies on allready created tickets don't find its targets and 
> generate new tickets.
>
> All RT instance in your company(if you have more then one) must have 
> this option unique. In other case someone can init mail loop between 
> instances.
>
> Do you really want change it?
>
>>
>> However, you could probably set it to your domain name without "rt." 
>> in front.
>
> Don't do this. Read above.
>
>>
>>
>> Sebastian
>>
>
>