[rt-users] how to change ticket label

[Ruslan U. Zakirov]

Paul Suela wrote:
> Do you know what is the variable to make the Queue name come out? 
> $QueueName maybe? :)
There is no such such var.
$TicketObj->QueueObj->Name

> 
> what i could also do (since this is still a test RT setup) is:
> 
> from:     [rt.mydomain.com #89]
> to:         [mydomain.com Queue_name #89]
> 
> 
> does this make sense? :)
This was a season hit 3-4 month ago you're a bit late :)
Search in archives.

> 
> 
> 
> Ruslan U. Zakirov wrote:
> 
>> Sebastian Flothow wrote:
>>
>>> Am 27. Apr 2004 um 07:28 Uhr schrieb Paul Suela:
>>>
>>>> i'd like to change the label on the ticket name [...]
>>>> from:    [rt.mydomain.com #89]
>>>> to:        [request tracker #89]
>>>
>>>
>>>
>>>
>>> No, you don't want to do this. The tags are supposed to identify 
>>> tickets uniquely, and using your domain name is an easy and reliable 
>>> way to ensure this - other people might use "request tracker" as 
>>> well, possibly resulting in confusion and breakage.
>>
>>
>> More correctly this prefix is $Organization option from RT config.
>> You can't change it on production server without small _glitch_: all 
>> replies on allready created tickets don't find its targets and 
>> generate new tickets.
>>
>> All RT instance in your company(if you have more then one) must have 
>> this option unique. In other case someone can init mail loop between 
>> instances.
>>
>> Do you really want change it?
>>
>>>
>>> However, you could probably set it to your domain name without "rt." 
>>> in front.
>>
>>
>> Don't do this. Read above.
>>
>>>
>>>
>>> Sebastian
>>>
>>
>>
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