[rt-users] how to change ticket label

[Ruslan U. Zakirov]

Paul Suela wrote:
> Ruslan,
> 
> Thanks a million on that suggestion.. i tested it a few times and using 
> {$Ticket->QueueObj->Name()}  worked for me.
> 
> btw. where can we lookup a list of these variables? :)  I'll be scanning 
> the list also, i admit to be a little late to adopting RT... its such a 
> great and effective tool and our group is only starting to appreciate 
> its power!
perldoc /opt/rt3/lib/RT/Ticket.pm
perldoc /opt/rt3/lib/RT/Ticket_Overlay.pm
any *.pm file in lib dir.

http://wiki.bestpractical.com/index.cgi?HowTos

		Good luck. Ruslan.

> 
> 
> Ruslan U. Zakirov wrote:
> 
>> Paul Suela wrote:
>>
>>> Do you know what is the variable to make the Queue name come out? 
>>> $QueueName maybe? :)
>>
>>
>> There is no such such var.
>> $TicketObj->QueueObj->Name
>>
>>>
>>> what i could also do (since this is still a test RT setup) is:
>>>
>>> from:     [rt.mydomain.com #89]
>>> to:         [mydomain.com Queue_name #89]
>>>
>>>
>>> does this make sense? :)
>>
>>
>> This was a season hit 3-4 month ago you're a bit late :)
>> Search in archives.
> 
> 
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