[rt-users] Email notification/copies

Les Mikesell les at futuresource.com
Wed Aug 4 19:07:27 EDT 2004

I just moved a helpdesk queue from rt2 to 3.2.1 and now the emailed
copies of requests that were originally html with a text alternative
come through with only the original html showing in the normal screen
and the part with the ticket url and the text portion of the original
message is an attachment when viewed in outlook.  Evolution shows
both and makes the URL clickable, which would be OK.  However, most
of the helpdesk members run outlook and have notepad opening .txt
attachments which makes it impossible to click the URL to access
the ticket.  Is there an option that will make outlook show RT3's
URL so it can be clicked?

  Les Mikesell
    les at futuresource.com

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