[rt-users] mailgate problem

[Adam Lee]

have installed rt3 and the websites all working (took me ages though)
what i cant get working is the rt-mailgate part

this is what ive got so far:
in /etc/smrsh:
rt-mailgate -> /opt/rt3/bin/rt-mailgate

in /etc/aliases:
rt:"|/opt/rt3/bin/rt-mailgate --queue support --action correspond --url http://ip-address/"
rt-comment:"|/opt/rt3/bin/rt-mailgate --queue support --action comment --url http://ip-address"

notes:
* the IP add is numeric
* support exists
* have run newaliases and restarted sendmail.

an odd thing is that when i run this:
echo "hi" |/opt/rt3/bin/rt-mailgate --queue custservau --action correspond --url http://192.168.0.103/

its creates a ticket.. but when sending email to it, no ticket is created.  i can send/receive email from a pop/smtp account fine (on same box)

just seems like the aliases arent working?

cheers - thanks in advance