[rt-users] mailgate problem

Adam Lee alee at pureprofile.com
Thu Aug 5 03:51:54 EDT 2004

further information about OS - running fedora

i started tail -f /var/log/maillog
which gave me clues re sendmail - it doesnt look as if its making connection. i made sure iptables was turned off. this is the log:
Aug  5 05:49:16 localhost sendmail[310]: i74JnFVu000310: from=apache, size=708, class=-60, nrcpts=1, msgid=<rt-3.0.11-10-29.10.3556870026759 at pureprofile.com>, relay=apache at localhost
Aug  5 05:49:16 localhost sendmail[310]: i74JnFVu000310: to=adam at pureprofile.com, ctladdr=apache (48/48), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=138708, relay=[] [], dsn=4.0.0, stat=Deferred: Connection refused by []

so its possibly a sendmail config problem.  thanks anyone (?)

-----Original Message-----
From: Adam Lee 
Sent: Thursday, 5 August 2004 3:54 PM
To: rt-users at fsck.com
Subject: [rt-users] mailgate problem

have installed rt3 and the websites all working (took me ages though)
what i cant get working is the rt-mailgate part

this is what ive got so far:
in /etc/smrsh:
rt-mailgate -> /opt/rt3/bin/rt-mailgate

in /etc/aliases:
rt:"|/opt/rt3/bin/rt-mailgate --queue support --action correspond --url http://ip-address/"
rt-comment:"|/opt/rt3/bin/rt-mailgate --queue support --action comment --url http://ip-address"

* the IP add is numeric
* support exists
* have run newaliases and restarted sendmail.

an odd thing is that when i run this:
echo "hi" |/opt/rt3/bin/rt-mailgate --queue custservau --action correspond --url

its creates a ticket.. but when sending email to it, no ticket is created.  i can send/receive email from a pop/smtp account fine (on same box)

just seems like the aliases arent working?

cheers - thanks in advance

Be sure to check out the RT wiki at http://wiki.bestpractical.com

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