[rt-users] Preventing notification on custom scrip action

Ruslan U. Zakirov cubic at acronis.ru
Thu Aug 5 07:55:27 EDT 2004

Scott McDermott wrote:
> I've written a custom scrip to change the owner to the first person that
> replies to the ticket who has OwnTicket rights. Whenever this happens,
> the new owner receives correspondence from RT with a content of "This
> transaction appears to have no content" as a result of an "on owner
> change notify owner" scrip.
You can adapt template for this scrip. You shouldn't past 
Transaction->Content into template cause it's empty.

Read section "How to be silent" of

If this doesn't help then post call that you use to change owner(can be 
done in different ways) and I can suggest you how to avoid recording of 

> How might I prevent that notification when it is the result of an auto
> assignment?
As I said you can avoid transaction recording.

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