[rt-users] People Section of Ticket does not display ccs and Admin ccs assigned from Queue

[Todd Chapman]

I did this. First, we need to get Best Practical to apply the
patch I submitted so that the callbacks are in place to make
this easy.

http://rt3.fsck.com/Ticket/Display.html?id=5407

(Or you can create a locla component.)

Then create the callback component.

/opt/rt3/local/html/Callbacks/<Your Company>/Ticket/Elements/ShowPeople/Cc:

  <tr>
    <td class="labeltop"><&|/l&>Queue Cc</&>:</td>
    <td class="value"><%$Ticket->QueueObj->CcAddresses%></td>
  </tr>
<%ARGS>
$Ticket => undef
</%ARGS>

/opt/rt3/local/html/Callbacks/<Your Company>/Ticket/Elements/ShowPeople/AdminCc:

  <tr>
    <td class="labeltop"><&|/l&>Queue AdminCc</&>:</td>
    <td class="value"><%$Ticket->QueueObj->AdminCcAddresses%></td>
  </tr>
<%ARGS>
$Ticket => undef
</%ARGS>


On Wed, Aug 18, 2004 at 05:24:47PM +1000, Bob.Conron at ap.ftid.com wrote:
> 
> 
> 
> 
> This is not a bug as several versions of rt display the same feature.
> 
> We are currently working on upgrading to rt 3.2.0 and are enjoying the new
> ticket display changes.We were somewhat disappointed to find that the
> people section of the ticket display does not show the cc s and admin ccs
> that are assigned to a ticket by the queue definition as opposed to the ccs
> and admin ccs assigned to the ticket at creation time.
> 
> My users are requesting that they can see who are  the predefined ccs and
> admin ccs of each ticket in a queue both in the display of a ticket and at
> creation time. Ideally we would like to create a multiple capable select
> box of usernames or email addresses in the cc and admin cc  fields at
> ticket creation time with those defined by the queue assignment either
> preselected or output  as text so that users who are unfamiliar with the cc
> and admin ccs assigned to queues can see the tickets.
> 
> Has anyone modified rt to achieve any of these objectives?
> 
> Thanks
> 
> Bob
> 
> Robert Conron
> IT Manager - Asia Pacific
> FT Interactive Data
> 
> Phone:  + 613 92492051
> Fax:       + 613 92492099
> Email:     bob.conron at ap.ftid.com
> 
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