[rt-users] Getting Approvals working in RT 3.0.11-1

Sven Sternberger sven.sternberger at desy.de
Wed Aug 25 05:01:35 EDT 2004


I had the same problem. The docu seems to be a little bit broken ;-)
Now I have it "working" with the following Template:

===Create-Ticket: codereview
Subject: Code review for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: Approvals
Type: Approval
Content: Someone has created a ticket. you should review and approve it, 
so they can finish their work

It looks like the "Type" thing is very important.


Jens Porup wrote:
> On Mon, Jul 12, 2004 at 03:20:10PM +1000, Jens Porup wrote:
> No one knows anything about Approvals out there?
> Any help would be *most* appreciated....
>>Using RT 3.0.11-1, I have set up a scrip in my incoming queue that is:
>>On Create, Create Tickets with Template:
>>	===Create-Ticket:ticket_resolution
>>	Subject: Approve Resolved for ticket {$Tickets{'TOP'}->Subject}
>>	Depended-On-By: TOP
>>	Queue: Approvals 
>>	Cc: jensp at strategicdata.com.au
>>	Content: Someone has set an Incoming Batch ticket's state to Resolved. 
>>	You should review and approve it (or deny it) as necessary.
>>I have read Appendix 5 thoroughly, and also reviewed the helpful notes at 
>>	http://wiki.bestpractical.com/index.cgi?ApprovalCreation
>>But I still can't get anything to show up when I click approvals. 
>>I have gone into the __Approval queue and given root all permissions on tickets
>>in that queue, but that seems to make now difference.
>>I'm actually trying to get this to work on a User Defined Condition:
>>	return undef
>>	unless
>>	(
>>	($self->TicketObj->FirstCustomFieldValue('state') =~ /Resolved/i) ||
>>	($self->TicketObj->Status() =~ /resolved/i)
>>	);
>>	return 1;
>>But to isolate the problem I've testing this with a simple On Create, and it
>>produces the same results--or lack thereof.
>>What am I doing wrong?
>>Be sure to check out the RT wiki at http://wiki.bestpractical.com
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> Be sure to check out the RT wiki at http://wiki.bestpractical.com

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