[rt-users] Troubles getting the rt mailgate script to work .

[Robert A.Pickering Jr.]

This should be an FAQ.  I had the same problem.

You need to make sure that your apache configuration directives EXACTLY 
match what is in the installation instructions.
I had used some other folks when trying to solve other problems, and 
this is what I got as well.

You can run rt-mailgate on the command line and see the error.  
Bascially, the error is coming from rt-mailgate, because the Apache 
server is not responding the way it expects.

When I modified my virtualhost directives to match the README, it 
started working.

-Rob

-- 
Robert A. Pickering Jr.                                                 
         ProScan Imaging
Sr. Network & Security Engineer
On Aug 24, 2004, at 5:56 PM, Shawn Guillemette wrote:

> Im seeing the e following error when attempting to submit an 
> email to a que
>  
> Sendmail 8.12.11
> RT V. 3.0.11
>  
> my aliases file has this in it. 
> rt-netops:  "|/usr/local/rt3/bin/rt-mailgate --queue 'net-ops' 
> --action correspond --url http://localhost/rt3
> I have used this
> rt-netops:  "|/usr/local/rt3/bin/rt-mailgate --queue 'net-ops' 
> --action correspond --url http://hostname/rt3
> as well as
>  rt-netops:  "|/usr/local/rt3/bin/rt-mailgate --queue 'net-ops' 
> --action correspond --url http://IP-ADDRESS/r3
>  
> in all cases I receive this error in my mail logs.
>  
>  
>  
> prog mailer (/bin/sh) exited with EX_TEMPFAIL
>  
>  
> Does the URL the alias statement need to proivide full path to the 
> site?
>  
>  
>  
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