[rt-users] Request Traker 3.2 and RTFM 2.0.4

[Roedel, Mark]

RTFM 2.0.4 is working quite nicely with RT 3.2.2 here.
 
On our system, the library that's referenced in your error message
appears at <rt-basedir>/lib/RT/FM.pm...does it exist at that location on
your system?  Are permissions on it set appropriately?
 
--
Mark Roedel
Web Programmer / Analyst
LeTourneau University
 


  _____  

	From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Caleb
	Sent: Tuesday, November 30, 2004 11:53 AM
	To: rt-users at lists.bestpractical.com
	Subject: [rt-users] Request Traker 3.2 and RTFM 2.0.4
	
	

	I have recently done a fresh install of Debian in order to
upgrade our system to RT 3.2. I had no problem with the apt-get install
of RT but I seem to be having some problems with the database. I did
have a backup of our 3.0.11 database and when restored that RT worked
fine. My question is this though, does RTFM 2.0.4 work with RT 3.2? And
if so could someone point me in the right direction. I was able to get
RTFM installed but after I log into RT I get the following error:

	 

	Error during compilation of
/usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default:
	Can't locate RT/FM.pm in @INC (@INC contains:
/usr/local/share/request-tracker3.2/lib
/usr/share/request-tracker3.2/lib /etc/perl /usr/local/lib/perl/5.8.4
/usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5
/usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl .
/etc/apache/ /etc/apache/lib/perl) at
/usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default
line 20.
	
	Stack:
	
[/usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default:2
0]
	[RT/FM.pm:20]
	[/usr/share/perl5/HTML/Mason/Interp.pm:534]
	[/usr/share/perl5/HTML/Mason/Interp.pm:311]
	[/usr/share/perl5/HTML/Mason/Request.pm:892]
	[/usr/share/perl5/HTML/Mason/Request.pm:996]
	[/usr/share/request-tracker3.2/html/Elements/Callback:81]
	[/usr/share/request-tracker3.2/html/autohandler:212]
	BEGIN failed--compilation aborted at
/usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default
line 20.
	
	Stack:
	
[/usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default:2
0]
	[/usr/share/perl5/HTML/Mason/Interp.pm:534]
	[/usr/share/perl5/HTML/Mason/Interp.pm:311]
	[/usr/share/perl5/HTML/Mason/Request.pm:892]
	[/usr/share/perl5/HTML/Mason/Request.pm:996]
	[/usr/share/request-tracker3.2/html/Elements/Callback:81]
	[/usr/share/request-tracker3.2/html/autohandler:212]

	 

	 

	Any help would be appreciated. 
	
	Caleb Peters
	
	----------------------------------------------
	Technical Support
	Earnware Corporation 
	----------------------------------------------

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20041201/ce75c178/attachment.htm>