[rt-users] Request Traker 3.2 and RTFM 2.0.4

[Caleb]

Well it seems that none of those files were found in the correct spot. I seem to be having some trouble with the way the Debian package installs and getting all the right files for RTFM to go to the right places. Does anyone have any suggestions. I did a clean install of Debain again and I currently have RT 3.2 running successfully, but I just can't get RTFM to install. Or could someone just point me to the correct place to find some Debian install documentation? I have the .pdf file but that's very generic and not very helpful. I know there has to be someone out there who has used the "apt-get install" procedure to get RT 3.2 running and RTFM. Thanks in advance for all your help, you guys are great. 
----- Original Message ----- From: "Roedel, Mark" <MarkRoedel at letu.edu> To: "Caleb" <caleb at earnware.com>, rt-users at lists.bestpractical.com CC: Date: 12/1/2004 6:22:08 AM Subject: RE: [rt-users] Request Traker 3.2 and RTFM 2.0.4 
RTFM 2.0.4 is working quite nicely with RT 3.2.2 here.  On our system, the library that's referenced in your error message appears at <rt-basedir>/lib/RT/FM.pm...does it exist at that location on your system?  Are permissions on it set appropriately?  -- Mark Roedel Web Programmer / Analyst LeTourneau University  
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Caleb
Sent: Tuesday, November 30, 2004 11:53 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Request Traker 3.2 and RTFM 2.0.4


I have recently done a fresh install of Debian in order to upgrade our system to RT 3.2. I had no problem with the apt-get install of RT but I seem to be having some problems with the database. I did have a backup of our 3.0.11 database and when restored that RT worked fine. My question is this though, does RTFM 2.0.4 work with RT 3.2? And if so could someone point me in the right direction. I was able to get RTFM installed but after I log into RT I get the following error:

 

Error during compilation of /usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default:
Can't locate RT/FM.pm in @INC (@INC contains: /usr/local/share/request-tracker3.2/lib /usr/share/request-tracker3.2/lib /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache/ /etc/apache/lib/perl) at /usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default line 20.

Stack:
[/usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default:20]
[RT/FM.pm:20]
[/usr/share/perl5/HTML/Mason/Interp.pm:534]
[/usr/share/perl5/HTML/Mason/Interp.pm:311]
[/usr/share/perl5/HTML/Mason/Request.pm:892]
[/usr/share/perl5/HTML/Mason/Request.pm:996]
[/usr/share/request-tracker3.2/html/Elements/Callback:81]
[/usr/share/request-tracker3.2/html/autohandler:212]
BEGIN failed--compilation aborted at /usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default line 20.

Stack:
[/usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default:20]
[/usr/share/perl5/HTML/Mason/Interp.pm:534]
[/usr/share/perl5/HTML/Mason/Interp.pm:311]
[/usr/share/perl5/HTML/Mason/Request.pm:892]
[/usr/share/perl5/HTML/Mason/Request.pm:996]
[/usr/share/request-tracker3.2/html/Elements/Callback:81]
[/usr/share/request-tracker3.2/html/autohandler:212]

 

 

Any help would be appreciated. 

Caleb Peters

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Technical Support
Earnware Corporation 
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