[rt-users] Rt generating duplicate tickets with new ticket nu mbers

[Todd Chapman]

Does the e-mail have attachments?

On Thu, Dec 02, 2004 at 09:15:10AM -0500, Rebecca Coleman wrote:
> We have another email generating dups - this time no mysql downtime.  I'm
> going to set the timeout on rtmailgate up from it's default 180 seconds and
> hope for the best.
> 
>    _____  
> 
> From: Amirian, Brian [mailto:brian.amirian at viacom.com] 
> Sent: Wednesday, December 01, 2004 11:48 PM
> To: Todd Chapman; Rebecca Coleman
> Cc: rt-users @ lists. bestpractical. com. 
> Subject: RE: [rt-users] Rt generating duplicate tickets with new ticket nu
> mbers
> 
> 
> I've seen this problem with and every time the email had an attachment.  For
> me, it's been few and far between so it's just been dealt with by deleting
> the mail and merging or deleting the dups.
> 
>  
> 
>  
> 
> 
> 
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