[rt-users] Rt generating duplicate tickets with new ticket nu mbers

[Rebecca Coleman]

Or maybe I"m not going to set the timeout...I thought I read somewhere that
there was a --timeout flag for rt-mailgate but now I can't find it.  Anyone
know if it's possible to set this?

   _____  

From: Amirian, Brian [mailto:brian.amirian at viacom.com] 
Sent: Wednesday, December 01, 2004 11:48 PM
To: Todd Chapman; Rebecca Coleman
Cc: rt-users @ lists. bestpractical. com. 
Subject: RE: [rt-users] Rt generating duplicate tickets with new ticket nu
mbers


I've seen this problem with and every time the email had an attachment.  For
me, it's been few and far between so it's just been dealt with by deleting
the mail and merging or deleting the dups.


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