[rt-users] Re: RT-Users Digest, Vol 9, Issue 12 (Out of office)
Lawrence Altomare
laltomare at californiamasons.org
Thu Dec 2 12:49:50 EST 2004
I am currently out of the office and will return Monday, 12/6. If you need assistance before I return, please contact Kevin Walker at:
kwalker at californiamasons.org.
thanks,
-lawrence
>>> rt-users 12/02/04 09:49 >>>
Send RT-Users mailing list submissions to
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When replying, please edit your Subject line so it is more specific
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Today's Topics:
1. Re: RT-Users Digest, Vol 9, Issue 11 (Out of office)
(Lawrence Altomare)
----------------------------------------------------------------------
Message: 1
Date: Thu, 02 Dec 2004 09:47:50 -0800
From: "Lawrence Altomare" <laltomare at californiamasons.org>
Subject: [rt-users] Re: RT-Users Digest, Vol 9, Issue 11 (Out of
office)
To: <rt-users at lists.bestpractical.com>
Message-ID: <s1aee4eb.096 at smtp.californiamasons.org>
Content-Type: text/plain; charset=ISO-8859-1
I am currently out of the office and will return Monday, 12/6. If you need assistance before I return, please contact Kevin Walker at:
kwalker at californiamasons.org.
thanks,
-lawrence
>>> rt-users 12/02/04 09:46 >>>
Send RT-Users mailing list submissions to
rt-users at lists.bestpractical.com
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
or, via email, send a message with subject or body 'help' to
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You can reach the person managing the list at
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When replying, please edit your Subject line so it is more specific
than "Re: Contents of RT-Users digest..."
Today's Topics:
1. Problems with install (like so many others I bet) (Nathan Poole)
2. Re: RT-Users Digest, Vol 9, Issue 10 (Out of office)
(Lawrence Altomare)
----------------------------------------------------------------------
Message: 1
Date: Thu, 2 Dec 2004 11:59:38 -0800
From: "Nathan Poole" <poole at binary.net>
Subject: [rt-users] Problems with install (like so many others I bet)
To: <rt-users at lists.bestpractical.com>
Message-ID: <005a01c4d8a9$75aaffb0$1500a8c0 at nettech02>
Content-Type: text/plain; charset="iso-8859-1"
Hello list,
First, my apologies for requesting help with installation, as I'm sure
everything is well documented and it's simply a matter of me overlooking
something. I will however, give myself the limited credit of knowing the
importance of trying things on your own first. My issue now is that I've
spent 2 full work days on this, and my boss is looking for a result.
Currently I have nothing. I wouldn't email if I wasn't desperately looking
for a clue...
I'm going to list my problem here, and my system details below. Perhaps
this is the same problem everybody has, but I am truly stumped at this
point.
Problem.
-----------
In short, when I goto mydomain.com/rt I'm asked to download the file. The
index.html which is in /opt/rt3/share/html. At one point I had the page
displaying properly, but the page was just the meta-refresh which told my
installation was broken and instructed me to setup my apache to handle the
RT::Mason module. I thought that's what I was doing by following the
installation guide. To get the page to stop asking me to download, I had to
changed my <Location /> to <Location /opt/rt3/share/html>. This let the
page display, but got me no closer to the installation.
testdeps passes. As does the perl loader in "sbin/". My error log speaks
nothing of missing modules or failed calls to anything related to RT. It
seems I have my server ready to handle this, but I suppose I"m unsure about
how exactly I do that, and what my next step is--maybe the next step is to
take Friday off and get some whiskey.
Thank you for any suggestions you may have. If anybody is truly bored and
feels like asking questions and offering advice, work still allows ICQ. My
number is 198-240-935. Thanks.
My system...
FreeBSD 5.1
Apache 1.3.31
mod_perl 1.29
Perl 5.8.6
mysql 4.0.17
My httpd.conf entry
-----------------------------
Alias /rt "/opt/rt3/share/html"
AddDefaultCharset UTF-8
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl
<Location /rt>
SetHandler perl-script
PerlHandler RT::Mason
</Location>
----------------------------------
This is inside a previous VirtualHost on that system.
------------------------------
Message: 2
Date: Thu, 02 Dec 2004 09:45:49 -0800
From: "Lawrence Altomare" <laltomare at californiamasons.org>
Subject: [rt-users] Re: RT-Users Digest, Vol 9, Issue 10 (Out of
office)
To: <rt-users at lists.bestpractical.com>
Message-ID: <s1aee452.095 at smtp.californiamasons.org>
Content-Type: text/plain; charset=ISO-8859-1
I am currently out of the office and will return Monday, 12/6. If you need assistance before I return, please contact Kevin Walker at:
kwalker at californiamasons.org.
thanks,
-lawrence
>>> rt-users 12/02/04 09:25 >>>
Send RT-Users mailing list submissions to
rt-users at lists.bestpractical.com
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
or, via email, send a message with subject or body 'help' to
rt-users-request at lists.bestpractical.com
You can reach the person managing the list at
rt-users-owner at lists.bestpractical.com
When replying, please edit your Subject line so it is more specific
than "Re: Contents of RT-Users digest..."
Today's Topics:
1. Re: RT-Users Digest, Vol 9, Issue 9 (Out of office)
(Lawrence Altomare)
2. Re: Request Traker 3.2 and RTFM 2.0.4 (Stephen Quinney)
----------------------------------------------------------------------
Message: 1
Date: Thu, 02 Dec 2004 09:19:31 -0800
From: "Lawrence Altomare" <laltomare at californiamasons.org>
Subject: [rt-users] Re: RT-Users Digest, Vol 9, Issue 9 (Out of
office)
To: <rt-users at lists.bestpractical.com>
Message-ID: <s1aede32.081 at smtp.californiamasons.org>
Content-Type: text/plain; charset=ISO-8859-1
I am currently out of the office and will return Monday, 12/6. If you need assistance before I return, please contact Kevin Walker at:
kwalker at californiamasons.org.
thanks,
-lawrence
>>> rt-users 12/02/04 09:18 >>>
Send RT-Users mailing list submissions to
rt-users at lists.bestpractical.com
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
or, via email, send a message with subject or body 'help' to
rt-users-request at lists.bestpractical.com
You can reach the person managing the list at
rt-users-owner at lists.bestpractical.com
When replying, please edit your Subject line so it is more specific
than "Re: Contents of RT-Users digest..."
Today's Topics:
1. Re: RT-Users Digest, Vol 9, Issue 8 (Out of office)
(Lawrence Altomare)
2. Re: Request Traker 3.2 and RTFM 2.0.4 (Caleb Peters)
----------------------------------------------------------------------
Message: 1
Date: Thu, 02 Dec 2004 09:00:44 -0800
From: "Lawrence Altomare" <laltomare at californiamasons.org>
Subject: [rt-users] Re: RT-Users Digest, Vol 9, Issue 8 (Out of
office)
To: <rt-users at lists.bestpractical.com>
Message-ID: <s1aed9c9.070 at smtp.californiamasons.org>
Content-Type: text/plain; charset=ISO-8859-1
I am currently out of the office and will return Monday, 12/6. If you need assistance before I return, please contact Kevin Walker at:
kwalker at californiamasons.org.
thanks,
-lawrence
>>> rt-users 12/02/04 09:00 >>>
Send RT-Users mailing list submissions to
rt-users at lists.bestpractical.com
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
or, via email, send a message with subject or body 'help' to
rt-users-request at lists.bestpractical.com
You can reach the person managing the list at
rt-users-owner at lists.bestpractical.com
When replying, please edit your Subject line so it is more specific
than "Re: Contents of RT-Users digest..."
Today's Topics:
1. Re: RT-Users Digest, Vol 9, Issue 7 (Out of office)
(Lawrence Altomare)
----------------------------------------------------------------------
Message: 1
Date: Thu, 02 Dec 2004 08:56:33 -0800
From: "Lawrence Altomare" <laltomare at californiamasons.org>
Subject: [rt-users] Re: RT-Users Digest, Vol 9, Issue 7 (Out of
office)
To: <rt-users at lists.bestpractical.com>
Message-ID: <s1aed8d4.066 at smtp.californiamasons.org>
Content-Type: text/plain; charset=ISO-8859-1
I am currently out of the office and will return Monday, 12/6. If you need assistance before I return, please contact Kevin Walker at:
kwalker at californiamasons.org.
thanks,
-lawrence
>>> rt-users 12/02/04 08:56 >>>
Send RT-Users mailing list submissions to
rt-users at lists.bestpractical.com
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
or, via email, send a message with subject or body 'help' to
rt-users-request at lists.bestpractical.com
You can reach the person managing the list at
rt-users-owner at lists.bestpractical.com
When replying, please edit your Subject line so it is more specific
than "Re: Contents of RT-Users digest..."
Today's Topics:
1. Re: RT-Users Digest, Vol 9, Issue 6 (Out of office)
(Lawrence Altomare)
2. RE: Rt generating duplicate tickets with new ticket nu mbers
(Rebecca Coleman)
3. RE: Rt generating duplicate tickets with new ticket nu mbers
(Rebecca Coleman)
4. Re: Rt generating duplicate tickets with new ticket nu mbers
(Todd Chapman)
5. RE: Rt generating duplicate tickets with new ticket nu mbers
(Rebecca Coleman)
----------------------------------------------------------------------
Message: 1
Date: Thu, 02 Dec 2004 04:34:21 -0800
From: "Lawrence Altomare" <laltomare at californiamasons.org>
Subject: [rt-users] Re: RT-Users Digest, Vol 9, Issue 6 (Out of
office)
To: <rt-users at lists.bestpractical.com>
Message-ID: <s1ae9b5e.035 at smtp.californiamasons.org>
Content-Type: text/plain; charset=ISO-8859-1
I am currently out of the office and will return Monday, 12/6. If you need assistance before I return, please contact Kevin Walker at:
kwalker at californiamasons.org.
thanks,
-lawrence
>>> rt-users 12/02/04 04:33 >>>
Send RT-Users mailing list submissions to
rt-users at lists.bestpractical.com
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
or, via email, send a message with subject or body 'help' to
rt-users-request at lists.bestpractical.com
You can reach the person managing the list at
rt-users-owner at lists.bestpractical.com
When replying, please edit your Subject line so it is more specific
than "Re: Contents of RT-Users digest..."
Today's Topics:
1. Re: RT & apache2 (seph)
2. Re: AutoCreate script link gone from wiki, anyone know where
I can find it ? (Rachel Elizabeth Dillon)
3. Re: Re: RT & apache2 (Ruslan U. Zakirov)
4. Re: RT & apache2 (Ruslan U. Zakirov)
5. Re: debian & multiple RT - sanity check (Mark D. Nagel)
6. Re: Logins and Email addresses (Les Mikesell)
7. Re: Updating ticket produces blank entries (Laas Toom)
8. Re: History and German umlauts (Axel Berking)
9. Re: Logins and Email addresses (Micah Cooper)
----------------------------------------------------------------------
Message: 1
Date: Wed, 01 Dec 2004 23:45:02 -0500
From: seph <seph at directionless.org>
Subject: [rt-users] Re: RT & apache2
To: greisberger at zenon-media.com
Cc: rt-users at lists.bestpractical.com
Message-ID: <w52acsxqpf5.fsf at lame.message.id>
Content-Type: text/plain; charset=us-ascii
>> No, it works fine. Been running it on Apache 2 for months. Just mod_perl
>> isn't as stable as it should be on Apache2.
>
> Aw. How unstable is it?
Even easier with fast_cgi
seph
------------------------------
Message: 2
Date: Wed, 1 Dec 2004 23:37:41 -0500
From: Rachel Elizabeth Dillon <red at mit.edu>
Subject: Re: [rt-users] AutoCreate script link gone from wiki, anyone
know where I can find it ?
To: Dave Harrison <David.Harrison at sensorynetworks.com>
Cc: rt-users at lists.bestpractical.com
Message-ID: <20041202043741.GL290 at yiff.mit.edu>
Content-Type: text/plain; charset="us-ascii"
Is this what you mean?
http://www.zanfur.com/rt3-contrib/AutoCreateFromExternalUserInfo/CurrentUser_Local.pm
If so, you can get it by clicking "edit" on the Wiki page,
which un-hides the link. If not, I don't know.
Either way, best of luck!
-r.
On Thu, Dec 02, 2004 at 03:18:51PM +1100, Dave Harrison wrote:
> Hi All,
>
> This page from the wiki looks like exactly what I wanted, but the link
> has been taken down and I can't find anyone referring to a location
> where I can get this script from.
>
> """
> Automatic account generation from LDAP
>
> http://wiki.bestpractical.com/index.cgi?AutoCreateFromExternalUserInfo
> """
>
> can anyone help out ?
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
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Message: 3
Date: Thu, 02 Dec 2004 08:16:55 +0300
From: "Ruslan U. Zakirov" <Ruslan.Zakirov at acronis.com>
Subject: Re: [rt-users] Re: RT & apache2
To: rt-users at lists.bestpractical.com
Cc: greisberger at zenon-media.com
Message-ID: <41AEA547.3070007 at acronis.com>
Content-Type: text/plain; charset=us-ascii; format=flowed
seph wrote:
>>>No, it works fine. Been running it on Apache 2 for months. Just mod_perl
>>>isn't as stable as it should be on Apache2.
>>
>>Aw. How unstable is it?
>
>
> Even easier with fast_cgi
What is easier with fast_cgi then with mod_perl?
My tests shown that if Apache is 1.xx then FastCGI is better.
1) FCGI is faster then MP1, perfomance boost is around 10-15%.
2) You have to build MP1 static usually.
3) Didn't test memory usage a lot.
Autrijus Tang said that with Apache2 MP2 has the same speed as FCGI but
use _less_ memory.
Also want to say that MP2 works fine as DSO so you don't need to rebuild
Apache if you want rebuild MP2 or/and perl.
>
> seph
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
------------------------------
Message: 4
Date: Thu, 02 Dec 2004 08:29:14 +0300
From: "Ruslan U. Zakirov" <Ruslan.Zakirov at acronis.com>
Subject: Re: [rt-users] RT & apache2
To: Scott Nursten <scottn at s2s.ltd.uk>
Cc: greisberger at zenon-media.com, rt-users at lists.bestpractical.com
Message-ID: <41AEA82A.7010904 at acronis.com>
Content-Type: text/plain; charset=us-ascii; format=flowed
Scott Nursten wrote:
> Personally, I don't see why they say it's unstable...
Because many users doesn't upgrade thier MP2 up to recent.
They can't imagine that 1.99_07 is more then one year old or may be more.
>
> My RT Apache2 was last restarted on November 13th and doesn't generally need
> restarting (that restart was for an upgrade to mod_perl - Version 1.99_17 -
> Oct 22, 2004). It is running on one helluva box tho' :)
>
> Regards,
>
> Scott
>
> On 1/12/04 6:08 pm, "Christophe Greisberger" <greisby at zenon-media.com>
> wrote:
>
>
>>On Wednesday, 01 December 2004 18:29, Scott Nursten wrote:
>>
>>>No, it works fine. Been running it on Apache 2 for months. Just mod_perl
>>>isn't as stable as it should be on Apache2.
>>
>>Aw. How unstable is it?
>>Do you have to restart apache2?
>>It's what I have to do on my current server once a week... :-/
>>
>>Well, if it works on apache2, then the problem comes from Gentoo.
>>I'll check on their forums.
>>Thanks!
>
>
> Scott Nursten
> S2S Consultants
> http://www.s2s.ltd.uk
> scottn at s2s.ltd.uk
> T: 0870 350 4525
> F: 0870 350 4526
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
------------------------------
Message: 5
Date: Wed, 01 Dec 2004 21:30:45 -0800
From: "Mark D. Nagel" <mnagel at willingminds.com>
Subject: Re: [rt-users] debian & multiple RT - sanity check
To: rt-users at lists.bestpractical.com
Message-ID: <41AEA885.4010908 at willingminds.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Mark D. Nagel wrote:
> I've reviewed the archives and found a few threads discussing ways to
> have multiple RT instances using the Debian request-tracker package,
> but pretty much they all seem to indicate that your second instance
> must be non-packaged.
Um... I guess I didn't actually check _everywhere_. A very nice writeup
in the RTWiki
(http://wiki.bestpractical.com/index.cgi?MultipleInstances) discusses
how to do this. So, never mind :).
Mark
--
Mark D. Nagel, CCIE #3177 <mnagel at willingminds.com>
Principal Consultant, Willing Minds LLC
tel: 714-630-4772, fax: 714-630-4773, web: http://www.willingminds.com/
------------------------------
Message: 6
Date: Wed, 1 Dec 2004 23:39:12 -0600
From: "Les Mikesell" <les at futuresource.com>
Subject: Re: [rt-users] Logins and Email addresses
To: "Dave Harrison" <David.Harrison at sensorynetworks.com>,
<rt-users at lists.bestpractical.com>
Message-ID: <005101c4d831$42382770$dc00470a at leslaptop>
Content-Type: text/plain; charset="iso-8859-1"
> However what I am finding is that people use their LDAP logins to use
> the web page, but when they reply to a request via email RT adds them
> another account under the name of their email address. So people are
> ending up with two User records in the database.
I'm not using LDAP but use mod_auth_pam to authenticate web access the same
way as unix system logins, checking first against the local passwd file then
against a windows domain controller. If a user sends email before I add
them to RT, it automatically creates an account with the full email address
as the login. I've
been manually removing the @domain part when I add privileges so the logins
will match the system. Is there a way to make this happen automatically for
email addresses in a few domains?
---
Les Mikesell
les at futuresource.com
------------------------------
Message: 7
Date: Thu, 2 Dec 2004 09:50:44 +0200
From: Laas Toom <laas.toom at eenet.ee>
Subject: Re: [rt-users] Updating ticket produces blank entries
To: rt-users at lists.bestpractical.com
Message-ID: <20041202075044.GB89149 at eenet.ee>
Content-Type: text/plain; charset=iso-8859-1
Hello,
I accidentally replied only to Jesse, so now to the list also:
Yes, the tables are MyISAM, so now i have to convert them or smth.
Only problem is that i have mysql from rpm and it does not support InnoDB, but
i can not find mysql-max package for fedora either.
Does anybody else have had this problem? what's the best solution (install
some other Max rpm, e.g. from mysql.com, install from source or migrate to
postgres)?
Best,
Laas
------------------------------
Message: 8
Date: Thu, 2 Dec 2004 10:50:50 +0100 (CET)
From: "Axel Berking" <berking at web.de>
Subject: Re: [rt-users] History and German umlauts
To: "Jesse Vincent" <jesse at bestpractical.com>
Cc: Axel Berking <berking at web.de>, rt-users at lists.bestpractical.com
Message-ID: <46311.213.70.107.33.1101981050.squirrel at 213.70.107.33>
Content-Type: text/plain;charset=iso-8859-1
> What version of perl do you have installed? How were the umlauts
> entered? By web or by mail?
>
> Jesse
Hello,
the server system contains:
RT Version is RT3.2.2.
serving:/# perl -V
Summary of my perl5 (revision 5 version 8 subversion 4) configuration:
Platform:
osname=linux, osvers=2.4.27-ti1211, archname=i386-linux-thread-multi
uname='linux kosh 2.4.27-ti1211 #1 sun sep 19 18:17:45 est 2004 i686
gnulinux '
serving:/# apache -V
Server version: Apache/1.3.31 (Debian GNU/Linux)
Server built: Oct 29 2004 12:52:40
Server's Module Magic Number: 19990320:16
System:
Linux serving 2.6.8-1-686 #1 Thu Nov 11 13:18:29 EST 2004 i686 GNU/Linux
Apache Settings are:
Default Charsets: UTF-8
and the default virtual host configuration explained in the installation
guide.
RT_SiteConfig.pm
I changed the order of the input email enconding, but with no success.
# Encode::Guess.
# EmailInputEncodiongs geändert am 30.nov
@EmailInputEncodings = qw(utf-8 iso-8859-1 us-ascii) unless
(@EmailInputEncodings)
# The charset for localized email. Must be recognized by Encode.
Set($EmailOutputEncoding , 'utf-8');
i read that mod perl for debian might contains some problem with utf-8, so
i recompiled it outside from apt-get debian installer paket and cpan from
"fresh" plattform independent build.
The failure only exist if the mail is at mode: text/html
If i change my default charset settings of the internet explorer or
mozilla to western europe(windows) the complete history will be displayed
correctly, but then other charsets (e.g. the header will be displayed
wrong).
The message will be displayed correct (with automated charset settings of
ie) when i >>download<< it. This opens a new window and the charset ist
correct.
An example of a message that will be displayed in the history:
>>Wie bereits mehrfach erw䨮t wird die Tabelle auch f? GUI ben?t.
Also bitte schnellstm?ch pflegen.<<
Normally(i changed the umlauts to ae, oe..)
>>Wie bereits mehrfach erwaehnt wird die Tabelle auch fuer GUI benuetzt.
Also bitte schnellstmoeglich pflegen.<<
And the orginial version:
>>Wie bereits mehrfrach erwähnt wird die Tabelle auch für GUI benützt.
Also bitte schnellstmöglich pflegen.<<
The problem is to localize the problem. Might this error produced by
Debian, the mailer, the import from RT or from a perl package.? That is
the question at this point.
I will send a copy of this mail to the bug report mail adress from another
mail client (using html).
Thank you for your help in advance.
Best regards
Axel Berking
------------------------------
Message: 9
Date: Thu, 2 Dec 2004 07:28:51 -0500
From: Micah Cooper <coopermj at muohio.edu>
Subject: Re: [rt-users] Logins and Email addresses
To: "<rt-users at lists.bestpractical.com>
<rt-users at lists.bestpractical.com>" <rt-users at lists.bestpractical.com>
Message-ID: <B935864D-445D-11D9-9145-000A95C49134 at muohio.edu>
Content-Type: text/plain; charset="us-ascii"
I'm doing the same as you, Les, and have been wondering the same thing.
On Dec 2, 2004, at 12:39 AM, Les Mikesell wrote:
>> However what I am finding is that people use their LDAP logins to use
>> the web page, but when they reply to a request via email RT adds them
>> another account under the name of their email address. So people are
>> ending up with two User records in the database.
>
> I'm not using LDAP but use mod_auth_pam to authenticate web access the
> same
> way as unix system logins, checking first against the local passwd
> file then
> against a windows domain controller. If a user sends email before I
> add
> them to RT, it automatically creates an account with the full email
> address
> as the login. I've
> been manually removing the @domain part when I add privileges so the
> logins
> will match the system. Is there a way to make this happen
> automatically for
> email addresses in a few domains?
>
> ---
> Les Mikesell
> les at futuresource.com
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
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End of RT-Users Digest, Vol 9, Issue 6
**************************************
------------------------------
Message: 2
Date: Thu, 2 Dec 2004 09:15:10 -0500
From: "Rebecca Coleman" <rcoleman at interpublic.com>
Subject: RE: [rt-users] Rt generating duplicate tickets with new
ticket nu mbers
To: "rt-users @ lists. bestpractical. com. "
<rt-users at lists.bestpractical.com>
Message-ID:
<51D4DF85EA72D511AF1900B0D0AB8976055C3CF7 at nt25.interpublic.com>
Content-Type: text/plain; charset="us-ascii"
We have another email generating dups - this time no mysql downtime. I'm
going to set the timeout on rtmailgate up from it's default 180 seconds and
hope for the best.
_____
From: Amirian, Brian [mailto:brian.amirian at viacom.com]
Sent: Wednesday, December 01, 2004 11:48 PM
To: Todd Chapman; Rebecca Coleman
Cc: rt-users @ lists. bestpractical. com.
Subject: RE: [rt-users] Rt generating duplicate tickets with new ticket nu
mbers
I've seen this problem with and every time the email had an attachment. For
me, it's been few and far between so it's just been dealt with by deleting
the mail and merging or deleting the dups.
This message contains information which may be confidential and privileged.
Unless you are the intended recipient (or authorized to receive this message
for the intended recipient), you may not use, copy, disseminate or disclose
to anyone the message or any information contained in the message. If you
have received the message in error, please advise the sender by reply
e-mail, and delete the message. Thank you very much.
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Message: 3
Date: Thu, 2 Dec 2004 09:22:06 -0500
From: "Rebecca Coleman" <rcoleman at interpublic.com>
Subject: RE: [rt-users] Rt generating duplicate tickets with new
ticket nu mbers
To: "rt-users @ lists. bestpractical. com. "
<rt-users at lists.bestpractical.com>
Message-ID:
<51D4DF85EA72D511AF1900B0D0AB8976055C3CF8 at nt25.interpublic.com>
Content-Type: text/plain; charset="us-ascii"
Or maybe I"m not going to set the timeout...I thought I read somewhere that
there was a --timeout flag for rt-mailgate but now I can't find it. Anyone
know if it's possible to set this?
_____
From: Amirian, Brian [mailto:brian.amirian at viacom.com]
Sent: Wednesday, December 01, 2004 11:48 PM
To: Todd Chapman; Rebecca Coleman
Cc: rt-users @ lists. bestpractical. com.
Subject: RE: [rt-users] Rt generating duplicate tickets with new ticket nu
mbers
I've seen this problem with and every time the email had an attachment. For
me, it's been few and far between so it's just been dealt with by deleting
the mail and merging or deleting the dups.
This message contains information which may be confidential and privileged.
Unless you are the intended recipient (or authorized to receive this message
for the intended recipient), you may not use, copy, disseminate or disclose
to anyone the message or any information contained in the message. If you
have received the message in error, please advise the sender by reply
e-mail, and delete the message. Thank you very much.
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Message: 4
Date: Thu, 2 Dec 2004 10:02:09 -0500
From: Todd Chapman <rt at chaka.net>
Subject: Re: [rt-users] Rt generating duplicate tickets with new
ticket nu mbers
To: Rebecca Coleman <rcoleman at interpublic.com>
Cc: "rt-users @ lists. bestpractical. com. "
<rt-users at lists.bestpractical.com>
Message-ID: <20041202150209.GC11055 at chaka.net>
Content-Type: text/plain; charset=us-ascii
Does the e-mail have attachments?
On Thu, Dec 02, 2004 at 09:15:10AM -0500, Rebecca Coleman wrote:
> We have another email generating dups - this time no mysql downtime. I'm
> going to set the timeout on rtmailgate up from it's default 180 seconds and
> hope for the best.
>
> _____
>
> From: Amirian, Brian [mailto:brian.amirian at viacom.com]
> Sent: Wednesday, December 01, 2004 11:48 PM
> To: Todd Chapman; Rebecca Coleman
> Cc: rt-users @ lists. bestpractical. com.
> Subject: RE: [rt-users] Rt generating duplicate tickets with new ticket nu
> mbers
>
>
> I've seen this problem with and every time the email had an attachment. For
> me, it's been few and far between so it's just been dealt with by deleting
> the mail and merging or deleting the dups.
>
>
>
>
>
>
>
> This message contains information which may be confidential and privileged.
> Unless you are the intended recipient (or authorized to receive this message
> for the intended recipient), you may not use, copy, disseminate or disclose
> to anyone the message or any information contained in the message. If you
> have received the message in error, please advise the sender by reply
> e-mail, and delete the message. Thank you very much.
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
------------------------------
Message: 5
Date: Thu, 2 Dec 2004 11:50:13 -0500
From: "Rebecca Coleman" <rcoleman at interpublic.com>
Subject: RE: [rt-users] Rt generating duplicate tickets with new
ticket nu mbers
To: "'Todd Chapman'" <rt at chaka.net>
Cc: "rt-users @ lists. bestpractical. com. "
<rt-users at lists.bestpractical.com>
Message-ID:
<51D4DF85EA72D511AF1900B0D0AB8976055C3D00 at nt25.interpublic.com>
Content-Type: text/plain; charset="us-ascii"
Yep. I just checked it - rather large attachment. How can I increase the
timeout for rt-mailgate? Any ideas?
-----Original Message-----
From: Todd Chapman [mailto:rt at chaka.net]
Sent: Thursday, December 02, 2004 10:02 AM
To: Rebecca Coleman
Cc: rt-users @ lists. bestpractical. com.
Subject: Re: [rt-users] Rt generating duplicate tickets with new ticket nu
mbers
Does the e-mail have attachments?
On Thu, Dec 02, 2004 at 09:15:10AM -0500, Rebecca Coleman wrote:
> We have another email generating dups - this time no mysql downtime.
> I'm going to set the timeout on rtmailgate up from it's default 180
> seconds and hope for the best.
This message contains information which may be confidential and privileged.
Unless you are the intended recipient (or authorized to receive this message
for the intended recipient), you may not use, copy, disseminate or disclose
to anyone the message or any information contained in the message. If you
have received the message in error, please advise the sender by reply
e-mail, and delete the message. Thank you very much.
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Message: 2
Date: Thu, 2 Dec 2004 09:18:19 -0800
From: "Caleb Peters" <caleb at earnware.com>
Subject: Re: [rt-users] Request Traker 3.2 and RTFM 2.0.4
To: "Stephen Quinney" <stephen at jadevine.org.uk>
Cc: rt-users at lists.bestpractical.com
Message-ID: <184280-220041242171819456 at earnware.com>
Content-Type: text/plain; charset="us-ascii"
Well, I am using the tar file from Best Practical (2.0.4). Am I not supposed to use that package? I just took that and altered the Makefile to point to my RT installation. After much trial and error I was able to get RTFM up and running. I am about to do a clean installation using my notes from my last try. Is there any reason I should not use the 2.0.4 package?
----------------- Original message -----------------
From: "Stephen Quinney" <stephen at jadevine.org.uk>
To: "Caleb" <caleb at earnware.com>
CC: rt-users at lists.bestpractical.com
Date: 12/2/2004 8:41:31 AM
Subject: Re: [rt-users] Request Traker 3.2 and RTFM 2.0.4
On Wed, Dec 01, 2004 at 08:42:15AM -0800, Caleb wrote:
> Well it seems that none of those files were found in the correct
> spot. I seem to be having some trouble with the way the Debian
> package installs and getting all the right files for RTFM to go to
> the right places. Does anyone have any suggestions. I did a clean
> install of Debain again and I currently have RT 3.2 running
> successfully, but I just can't get RTFM to install. Or could someone
> just point me to the correct place to find some Debian install
> documentation? I have the .pdf file but that's very generic and not
> very helpful. I know there has to be someone out there who has used
> the "apt-get install" procedure to get RT 3.2 running and RTFM.
I'm not sure if you've been using the rtfm package from Debian or not
but that only works for the RT 3.0 series. I have made a package based
on that one which will work with RT 3.2. You can grab my rtfm-rt3.2
Debian package from:
http://www.jadevine.org.uk/request-tracker/
This is an unofficial package but I have vaguely tested it and I am
one of the maintainers of the request-tracker3 and request-tracker3.2
packages so you can trust me, honest... ;-)
You should read the file /usr/share/doc/rtfm-rt3.2/README.Debian. I
hope that gets you on your way.
Stephen Quinney
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------------------------------
Message: 2
Date: Thu, 2 Dec 2004 16:41:31 +0000
From: Stephen Quinney <stephen at jadevine.org.uk>
Subject: Re: [rt-users] Request Traker 3.2 and RTFM 2.0.4
To: Caleb <caleb at earnware.com>
Cc: rt-users at lists.bestpractical.com
Message-ID: <20041202164131.GC5916 at computing-services.oxford.ac.uk>
Content-Type: text/plain; charset="us-ascii"
On Wed, Dec 01, 2004 at 08:42:15AM -0800, Caleb wrote:
> Well it seems that none of those files were found in the correct
> spot. I seem to be having some trouble with the way the Debian
> package installs and getting all the right files for RTFM to go to
> the right places. Does anyone have any suggestions. I did a clean
> install of Debain again and I currently have RT 3.2 running
> successfully, but I just can't get RTFM to install. Or could someone
> just point me to the correct place to find some Debian install
> documentation? I have the .pdf file but that's very generic and not
> very helpful. I know there has to be someone out there who has used
> the "apt-get install" procedure to get RT 3.2 running and RTFM.
I'm not sure if you've been using the rtfm package from Debian or not
but that only works for the RT 3.0 series. I have made a package based
on that one which will work with RT 3.2. You can grab my rtfm-rt3.2
Debian package from:
http://www.jadevine.org.uk/request-tracker/
This is an unofficial package but I have vaguely tested it and I am
one of the maintainers of the request-tracker3 and request-tracker3.2
packages so you can trust me, honest... ;-)
You should read the file /usr/share/doc/rtfm-rt3.2/README.Debian. I
hope that gets you on your way.
Stephen Quinney
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