[rt-users] Custom Scrip Condition

[Andy Harrison]

On Thu, 09 Dec 2004 12:24:52 +1100, Rick Measham <rickm at 3d3.com> wrote:
> 
> Now if the Requestor doesn't click the resolved button**, the ticket
> should automatically resolve after 7 days.
 

Use rt-crontool.

I answered this the other day because someone also asked how to make
it use a SetStatus action.

-------

RT::Action::AutoOpen should do what you want.

Copy <RT_DIR>/lib/RT/Action/AutoOpen.pm to
<RT_DIR>/local/lib/RT/Action/ and change it to suit your needs.  You
could also use that as an example and make new actions for
AutoSetStall or AutoSetNew or something.

-- 
Andy Harrison