[rt-users] Changing subject line of tickets

Andy Harrison aharrison at gmail.com
Fri Dec 10 08:47:25 EST 2004


On Fri, 10 Dec 2004 15:41:26 +0400, Eduard Rushanian <erushany at armdev.am> wrote:
>  
> Hi *, 
>   
> One question. 
> How I can change subject line of tickets from now on? 
> I know that this can be done by "hacking" /lib/RT/Action/Sendmail.pm but 
>  there are still a lot of tickets with status "new" and "open" and I think
> "hacking" will harm those tickets. 
>   
> Any ideas? 

Be more specific.  Subject on incoming mail?  Outgoing mail?  Subject
on tickets being submitted to a specific queue?  All queues?

-- 
Andy Harrison



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