[rt-users] Changing subject line of tickets

[Eduard Rushanian]

I found the solution, thanks Ruslan!

Solution: put following lines in every template you need

Subject: "MyNewSubject" {$Ticket->Subject}
(keeping original subject as well)

or
Subject: [{$rtname} #{$Ticket->id}] "MyNewSubject" {$Ticket->Subject}

Best,
Eduard

----- Original Message ----- 
From: "Andy Harrison" <aharrison at gmail.com>
To: "Eduard Rushanian" <erushany at armdev.am>
Cc: <rt-users at lists.bestpractical.com>
Sent: Friday, December 10, 2004 5:47 PM
Subject: Re: [rt-users] Changing subject line of tickets


> On Fri, 10 Dec 2004 15:41:26 +0400, Eduard Rushanian <erushany at armdev.am>
wrote:
> >
> > Hi *,
> >
> > One question.
> > How I can change subject line of tickets from now on?
> > I know that this can be done by "hacking" /lib/RT/Action/Sendmail.pm but
> >  there are still a lot of tickets with status "new" and "open" and I
think
> > "hacking" will harm those tickets.
> >
> > Any ideas?
>
> Be more specific.  Subject on incoming mail?  Outgoing mail?  Subject
> on tickets being submitted to a specific queue?  All queues?
>
> -- 
> Andy Harrison
>