[rt-users] Date/Time Display

[Ian Daniel]

Hi Rick ,

	Thanks very much for the offer, I could use it now but I'll be more 
than happy to wait until you have time to fit it in after Christmas.

Regards,

--Ian

On 16 Dec 2004, at 05:21, Rick Measham wrote:

> I'm one of the DateTime coders (http://datetime.perl.org) and would be
> happy to write and contribute this functionality. Note that it will be
> written using the DateTime libraries as these give the only accurate
> time zone information available.
>
> Ian: Do you need it before Christmas? Or can I get it to you by
> new-year?
>
> Cheers!
> Rick
>
> On Thu, 2004-12-16 at 15:38, Jesse Vincent wrote:
>>
>> On Thu, Dec 16, 2004 at 01:06:34AM +0000, Ian Daniel wrote:
>>> Hi,
>>>
>>> 	I'm currently looking at implementing RT on a Solaris system and
>>> 	have a question. We have multiple sites and it'd be nice to have 
>>> ticket
>>> date/time information localised. So for example the Timezone on the
>>> server is set to GB, but if a support person in Boston views the 
>>> ticket
>>> he sees the date and time the ticket was raised adjusted for his
>>> Timezone. Is this possible? It's possible in some commercial products
>>> (Remedy does it) but I think you'd need to associate a Timezone with
>>> each user account somehow and RT doesn't seem to do that. Remedy uses
>>> environment variables and its web client's actually Java based.
>>
>>
>> Right. To do this, we'd need a per-user timezone setting. It's not a 
>> lot
>> of code, but not something that anyone's contributed code for or had 
>> us
>> do for them.
>>
>> 	Best,
>> 	Jesse
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