[rt-users] Date/Time Display

[Ian Daniel]

Hi,

	I would think that using a separate environment variable would be 
better if it's possible to get at it from the browser interface. You 
might not want the timezone changed to that of the machine you're 
borrowing for example.

Regards,

--Ian


On 16 Dec 2004, at 13:15, Jason A. Diegmueller wrote:

> Just a note, to anyone who develops something like this:
>
> It would have to have an option to use the host OS's current timezone, 
> or be easily (and I mean VERY easily) changble.  I am on the road 
> about 70% of the time, and the last thing people in my situation need 
> is another "time zone" knob to remember to turn as they are travelling 
> about.
>
> Not everyone is always in the same spot.
>
> Just something to think about.  Regardless, if someone does create 
> this, it would be appreciate either way.
>
> -jd
>
>
> On Thu, 16 Dec 2004, Ian Daniel wrote:
>
>> Hi Rick ,
>>
>> 	Thanks very much for the offer, I could use it now but I'll be more 
>> than happy to wait until you have time to fit it in after Christmas.
>>
>> Regards,
>>
>> --Ian
>>
>> On 16 Dec 2004, at 05:21, Rick Measham wrote:
>>
>>> I'm one of the DateTime coders (http://datetime.perl.org) and would 
>>> be
>>> happy to write and contribute this functionality. Note that it will 
>>> be
>>> written using the DateTime libraries as these give the only accurate
>>> time zone information available.
>>> Ian: Do you need it before Christmas? Or can I get it to you by
>>> new-year?
>>> Cheers!
>>> Rick
>>> On Thu, 2004-12-16 at 15:38, Jesse Vincent wrote:
>>>> On Thu, Dec 16, 2004 at 01:06:34AM +0000, Ian Daniel wrote:
>>>>> Hi,
>>>>> 	I'm currently looking at implementing RT on a Solaris system and
>>>>> 	have a question. We have multiple sites and it'd be nice to have 
>>>>> ticket
>>>>> date/time information localised. So for example the Timezone on the
>>>>> server is set to GB, but if a support person in Boston views the 
>>>>> ticket
>>>>> he sees the date and time the ticket was raised adjusted for his
>>>>> Timezone. Is this possible? It's possible in some commercial 
>>>>> products
>>>>> (Remedy does it) but I think you'd need to associate a Timezone 
>>>>> with
>>>>> each user account somehow and RT doesn't seem to do that. Remedy 
>>>>> uses
>>>>> environment variables and its web client's actually Java based.
>>>> Right. To do this, we'd need a per-user timezone setting. It's not 
>>>> a lot
>>>> of code, but not something that anyone's contributed code for or 
>>>> had us
>>>> do for them.
>>>> 	Best,
>>>> 	Jesse
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>