[rt-users] SelfService Custom Fields

[Karl Pietri]

SelfService Custom FieldsThis was for rt 3.0.8 mabey you are using version 2?

-Karl Pietri
  ----- Original Message ----- 
  From: Paul Barmaksezian 
  To: rt-users at lists.bestpractical.com 
  Sent: Thursday, February 26, 2004 12:28 PM
  Subject: RE: [rt-users] SelfService Custom Fields


  Doesn't seem like this worked (I copied the whole thing to my web/html/SelfService and although it changed the look/feel, it still doesn't submit the custom fields in the ticket).

  One additional note that may help - these custom fields are queue-specific - I have a link that opens a particular queue as a ticket (which brings in the custom fields).

  Any other suggestions?

  Paul 

    -----Original Message-----
    From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Karl Pietri
    Sent: Thursday, February 26, 2004 8:04 AM
    To: rt-users at lists.bestpractical.com
    Subject: Re: [rt-users] SelfService Custom Fields


    I had the same problem.

    I have tar.gz'ed the whole self service directory of mine that i modified (i dont remember what i did to it all) and i have no idea how to use diff or make patches :-)  Let me know if you have any questions.
    http://ww2.nvps.net/~karl/SelfService.tar.gz

    -Karl Pietri
      ----- Original Message ----- 
      From: Paul Barmaksezian 
      To: rt-users at lists.bestpractical.com 
      Sent: Thursday, February 26, 2004 10:45 AM
      Subject: [rt-users] SelfService Custom Fields


      I've been searching the archives, but can't seem to find anything on this. 
      I have tried to modify SelfService/Create.html to allow non-privileged users to submit CustomFields. I can get the fields to show up on the page, but on submit, they do not make it into the ticket. Am I missing something? How can I get CustomFields to work with SelfService?

      Eventually, I'd like to create custom Scrips based on these CustomFields ... 



      Paul 



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