[rt-users] is it possible to change requestor?

[Geoffrey Knauth]

FWIW, I ended up just putting in bogus email addresses -- non-existent 
users with no domain, so at some point I may get local errors from my 
Mac's sendmail, or maybe not if RT's not even trying to send email.  
That at least lets me categorize the tickets by requestor.

Geoffrey
--
Geoffrey S. Knauth | http://knauth.org/gsk

On Jan 3, 2004, at 18:33, Gary Rule wrote:

> Click on the ticket -> On the left side choose "people". Check the 
> check box to delete the requester just below that where it says "Add 
> new watchers:"
>
> choose requester from the type list box and put in the email address 
> of the requester.
>
> Gary
>
> Geoffrey Knauth wrote:
>
>> I was setting up an initial database.  I entered a ticket, and the 
>> requestor was listed as me (gknauth).
>> But really, I got the request from someone else (say, John Smith).  I 
>> would like to change the Requestor of the ticket to jsmith, but I 
>> can't find a way to do it.  I can only find a way to delete the 
>> requestor gknauth.
>> For now, I'm running RT on my own, to keep track of my own queue of 
>> tasks.  I'd still like to keep track of who the requestor of a ticket 
>> really is.
>> Geoffrey
>> -- 
>> Geoffrey S. Knauth | http://knauth.org/gsk
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>